FAQs

Find answers to common questions below. For technical questions, please contact us


What are the system requirements to view this broadcast?

You must be using a broadband Internet connection (DSL, cable-modem, or company/organization network) - a dial-up modem connection is not fast enough to receive the webcasts.

You must be using Microsoft Internet Explorer 7.0 or better or Firefox 4 or better. We highly recommended the latest version of Internet Explorer. Cookies and JavaScript must be enabled.

You must be using Windows XP or better (Vista or Windows 7), OR Macintosh OS X.

You must have Adobe Flash Player 10 or better installed, with the corresponding browser plug-in.

While other operating systems (such as Linux) or browsers MAY work, they are not supported and you may experience graphical or usage anomalies.


How do I download and install Adobe Flash Player?

The Adobe Flash player can be downloaded and installed from http://www.adobe.com/products/flashplayer/.


How do I play the lecture?

Click on the Webcasts link in the side navigation. Select the video you wish to watch. Read and verify that you have read the CME information. Then, click on the Play arrow or on the individual topic segment links.

You may need to press the Play button to begin the presentation, should you become disconnected from the webcast.


How do I view the video in full screen?

To enable the full screen view click the full screen icon in the lower-right corner of the video. Click the icon again or hit the ESC key to go back to the regular view mode.

Full Screen Button


Why can't I see the video from the lecture?

First, you must have the Adobe Flash Player installed to view this webcast. Second, you must be using a high-speed Internet connection. Typically, offices, hospitals and Universities have high-speed Internet connections. Home users who have DSL, cable-modems or other types of broadband connections also have high-speed Internet connections. Home users connecting via dialup-modem connections will not be able to see the video.

Users of older versions of Flash Player will need to download and install the update to see the video. The download link will automatically be displayed upon connection to the webcast; however, users who are behind a firewall or users who do not have administrative privileges will need to talk to their system administrator to temporarily allow administrative access on their computer.


Why can't I hear audio from the lecture?

You must have the Adobe Flash Player installed to view this webcast. If you do not have the Adobe Flash Player installed or you are not sure, please follow the above instructions on downloading and installing it.

First, check your physical connections between your speakers and your computer; make sure your speakers are turned on and the volume is up, and the speakers are plugged into the proper jack on your computer's sound card.

If your speakers are firmly connected and powered, open Volume Control on your computer. Make sure that the Mute checkboxes are unchecked for Play Control (sometimes also labeled Master) and Wave/MP3 (or just Wave on older systems), and both volume sliders are up.

In the video window, make sure that the Flash Player volume slider is up and not muted.

Note: If the Volume Control icon does not appear, you may need to enable it. Go to Start -> Settings -> Control Panel -> Sounds and Multimedia (in Windows XP, Sounds and Audio Devices). Check the box that says "Show Volume Icon on the Taskbar".

Mac Users:
OS 8 & 9 (Classic): To check Volume Control, go to Apple icon -> Control Panels -> Sound.
OSX: To check Volume Control, go to System Preferences -> Hardware: Sound -> Output (tab)
Make sure the Main Volume/Output Volume slider is sufficiently raised, and the Mute box is unchecked. Follow the above instructions for the video player window to make sure your sound is not muted.